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By Ilhana Adzemovic

Fall 2022 | UX UI Advanced Research

Professor: Dubois, New York Institute of Technology

Table of Content

UX Research Plan

Interviews

Overview

Smart Irrigation Technology is an application with the goal of connecting business and customer. Irrigation technicians visit homeowners and set up sprinkler systems in their yards with multiple zones. Smart Irrigation Technology allows both parties to efficiently communicate through the application and share map over the house of homeowner to get a better idea of where zones are located, and potential issues.

For one of my major master classes, I decided to dive into the (smart) irrigation technologies and figure out a better solution between business and customer - specifically the communications aspect due to lots of redundancy and delays. Initially, this project was going to evolve from the business standpoint, where the focus would have been more on the skillset of workers and accomplishments in the irrigation field. I also worked on a "health check" of the garden with focus on greenery and how to improve the quality with water in general.

Goals

  1. Understand how and why users go about selecting irrigation services
  2. Discover user engagement related to services
  3. Explore user priorities and needs in the field
  4. What are the users’ expectations

My Role

This project was definitely quite intriguing. Getting to know homeowners and just how they experience the services from the irrigation company in general. As I was progressing through the concept testing, I quickly realized that the customers had more feedback to highlight than most of my work indirectly with the business and their standpoint. I spent about 17 weeks working on this research project. At the deadline, I still had a good foundation built if I ever were to return to this project in the future.